SAP Managed Services Deliver Better Service Levels

SAP software drives mission-critical business processes and provides the information needed to make critical decisions and deliver quality results. These applications are complex and time consuming to manage and require expert oversight to ensure they continue to meet your company’s business needs. Many companies find they lack the SAP technical skills and resources to successfully manage their SAP landscape. Using a partner that provides SAP managed services can help companies improve IT operations, reduce costs and achieve their business goals.

SAP Managed Services Deliver Better Service Levels

While traditional SAP management services programs often provide ticket-taking, problem-solving and support for SAP products, modern SAP managed services can be much more. These programs offer forward-thinking, outcome-driven solutions that are delivered across the full application lifecycle – from strategy through migration, integration and digital transformation. This type of program allows your IT team to focus on strategic projects and initiatives while leveraging an SAP partner to provide high-value services and support.

A good SAP managed services partner can help you optimize your IT processes, reduce risk and drive business value with your ERP application portfolio. Whether your organization is considering an upgrade to the latest SAP version, migrating to the Cloud or simply improving its use of existing technologies, an MSP can help you plan, implement and execute your project with minimal interruption to ongoing business operations. A seasoned SAP partner will also be able to assist you with ongoing optimization, governance and innovation so that your application portfolio continues to deliver value to your organization.

One company that relies heavily on an SAP system to deliver its services is Neapco Europe, a supplier of parts and subassemblies for the automotive industry. With production plants in Dueren (Germany) and Praszka (Poland), the company requires its SAP environment to be fully available to ensure its employees can work around the clock and achieve the company’s productivity and operational efficiency targets. To meet its requirements, Neapco decided to use an SAP Managed Services partner that would take full responsibility for the operation of SAP – from the technical layer (availability of data centers and physical networks and servers; operating systems and databases) through to the SAP layer and continuity of business processes at all levels.

When selecting an SAP Managed Services provider, choose a partner that can meet your growth needs. A low-cost SAP management services provider might promise to be affordable, but can struggle to respond to increasing incident volume, or may rely on an internal IT team to take on extra work. In these situations, the partnership can quickly become unsustainable and defeat one of the purposes of an SAP management services provider – to free up your IT staff’s time for more strategic projects.

A true SAP Managed Services partner will be able to scale up and down its operations as needed and be easy for your internal IT team to manage. It should also be able to quickly and easily match requirements to the right number of SAP experts on its team, ensuring that your business is always supported with the right level of expertise.